Contact information

Get in Touch

At Aureline Jewels, we are committed to providing an exceptional experience. Whether you have a question about our latest collection, need styling advice, or require assistance with an existing order, our team is here to help.

Customer Concierge For general inquiries, order support, or styling questions:

  • Email: hello@aurelinejewels.com

Returns & Refunds For inquiries specifically regarding an ongoing return or a refund status:

  • Email: info@aurelinejewels.com

Operating Hours

Our dedicated team reviews your messages with care. You can expect a response within 24 hours, Monday through Friday.

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday – Sunday: Closed (Processing and magic-making in progress)